MP: IT System Development for a New Government Agency

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IT System Development for a New Government Agency

Client Challenges

The Client is a newly establish government agency with the aim to regulate the labor market and to manage & coordinate all foreign labor related government activities end-to-end across various ministries
The current government work processes and IT-systems of the ministries only focus on the activities within the respective ministries and do not support an end-to-end view from a foreign labor perspective (Silo-Model). The current systems are quite inefficient as they lead to multiple data flow interruptions and no central point for coordination and monitoring.
New end-to-end foreign labor work processes have been defined , which span across seven ministries/agencies.
While the new work process will provide a better experience for the local employer and the foreign citizens, the different government system do not support such an integrated workflow across various ministries.

Our Approach

Step 1 was to conduct an IT assessment, in which the new processes where mapped on the current IT system within the different ministries / agencies.
Step 2 was to develop a blueprint for the new IT-System, which will support the new cross ministerial work processes. Key aspect of the blueprint was to design a BPM* layer, which manages work processes end-to-end and interfaces with the ministerial legacy transactional system to coordinate the ministerial specific tasks.
Step 3 was to develop a complete RFP documentation and to conduct a competitive sourcing process among global top-tier system integrators. Part of the support was to perform the proposal evaluation in a standardized 6 normalized form as well to support the final contract and price negotiations.
Step 4 was to support the IT System implementation and to manage the System Integrator in order to ensure a timely delivery of the IT Systems within budget and as per specified requirements.

Impact

Conducted a full IT and work process assessment, designed comprehensive IT blueprint and developed complete RFP documentation within 3 months
Reduced initial proposal bid by over 30% through value based requirements adjustments and adjustment of non-critical commercial terms (payment terms, direct purchasing of third party products, etc.)
Ensured successful delivery of IT system within committed time plan, budget and as per specified scope.
The project is seen within the government as a show-case and best practice reference example for cross-governmental integration & collaboration.

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