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Infrastructure Consolidation for International Insurance Company
Client Challenges
- General cost reduction objective of 20% across the organization set by holding board, to be achieved within 3 yrs
- Cost reduction for infrastructure operations in Europe, Asia and Americas
- Distributed local infrastructure with locally driven application landscape
- International insurance and asset management company with national products and business processes due to fragmented legislation in the insurance sector
- Weak central governance
- Need for compelling business cases to convince local boards
- Start from scratch for design of service products and services processes
- Weak central basis in terms of know-how and processes in central organization which was chosen as central service hub
Our Approach
- Calculate bottom up and top down business case
- Design and validate key initiatives based on most effective cost savings levers
- Set up integration team with local and central members
- Conduct extensive data gathering incl. physical inventory in all countries
- Develop target scenario for future infrastructure, services and costs
- Establish local legal entities within all relevant countries to take on local employees and specialists
- Design and implement new organisation
- Solve considerable taxation and other legal problems
- Define migration projects and manage them
- Set up controlling and steering process
Impact
- New shared service organisation developed
- Significant number of migrations conducted for each operating entity or local organisation – based on individual business cases and migration scenarios
- Setup of new, state-of-the-art infrastructure in central data centre
- Define and setup of central services (e-mail, directories, web services, other applications)
- Cost savings of 15-20% of total infrastructure operations
- Established the basis for extension of shared services to non-IT services (payroll, purchasing, claims etc.)
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