We tailor Business Transformation concepts and their implementation to the overall corporate model and strategy of our clients

• Business Process (Re-)Design and Performance Management
• Business Service Process Optimization
• Performance management for business services incl. target setting, KPI defini-tion and cost management
• Develop Shared Service Center Model to capture group wide synergies
• Organizational design for business services incl. capacity management 
• Business Process Outsourcing incl. Vendor Selection
• Complete RFP Process for BPO Services
• Vendor and contract management during delivery
•  BPO strategy incl. optimization of business services sourcing categories
• PMO and Implementation Management
• Setting-up best practice project PMO incl. change management support
• Running the PMO
• Project Co-Management 

We work jointly with our clients to define the optimization aspiration and target setting using practice-proven methodologies and tools