Business Transformation at Leading Mobile Operator

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Large Scale Business Tranformation at Leading Middle Eastern based Mobile Operator

Client Challenges

The leading mobile operator in the Middle East was experiencing exponential growth and struggling to manage operational challenges and stay in alignment with overall corporate strategy
The security situation in the Middle East presents very unique logistical and financial challenges but the corporate EBITDA targets still needed to be within or better than industry standards
Many of the mid-level management staff were extremely young and while well educated lacked the soft skills typically acquired through experience and/or exposure over a period of time.
The outsourcing contract covered establishing and operating a Program Management Office (PMO) to support the client in an effort to crystallize its strategy into a sustainable operating portfolio of work with a pragmatic organizational structure and administrative practices.
In addition, the contract covered the establishment of standard practices and general business education.

Our Approach

Utilizing standard best practices, and our unique approach to Program Management, we created a full planning and governance model, including key performance metrics and the governance body to manage to the initiatives portfolio.
We then worked with the client to create a detailed program model based on their operating guidelines and map all projects and initiatives into that model.
We provided a customized and sustainable framework for managing projects and initiatives.
In parallel we created a standard educational model that combined classroom training with OTJ training to raise the level of soft skills, especially at the mid management level.
We created a program for moving resources from the PMO into key positions in management upon successful completion of this program or upon demonstration of readiness to have a broader impact in key positions

Impact

During this period, on 3 separate ocassions, the client was in the top 10 EBITDA performing operations globally.
Within the larger corporate family, the client moved from being a low contributor to cash flow and revenue, to being the number 1 contributor to the corporate operation.
The client moved from supporting 500,000 customers to more than 10 million subs.
More than 5 key members of the client’s team are now in senior management positions within the company and having a substantial impact on performance.

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