Quality Management, Assurance, and Control Implementation for Large Commercial Entities in the Middle East
BACKGROUND & OBJECTIVE
A number of large commercial entities in the Middle East required a comprehensive review and improvement of their quality management procedures.With increasing regulatory and industry requirements, the organizations aimed to identify gaps in their Quality Management System (QMS), implementcorrective measures, and obtain international quality certifications. The project’s objective was to conduct a QMS assessment, create an action plan toaddress deficiencies, and support implementation efforts, including certification readiness.
PROJECT APPROACH
The project followed a structured training approach:
- Assessment & Gap Analysis: A comprehensive review of quality management documents and operational procedures was conducted to identify non-compliance issues and inefficiencies.
- Action Plan Development: A QMS Gap Analysis report was created, including a detailed implementation roadmap to close identified gaps.
- Implementation Support: The team supported the execution of recommended initiatives, ensuring alignment with international quality standards.
- Certification Readiness: Guidance was provided on achieving international quality management certifications, preparing the organizations for evolvingindustry requirements.
OUR METHODOLOGY
A combination of quality management frameworks and process optimization techniques was employed to drive improvements. The QMS Framework wasused to assess compliance and performance gaps. QMS Gap Analysis techniques identified critical deficiencies and provided a structured corrective actionplan. Training workshops were conducted to build internal capability in quality management. Finally, a Quality PMO structure was introduced to ensureongoing monitoring, governance, and quality control implementation.
THE RESULTS
The project successfully delivered a comprehensive QMS review and gap analysis report, outlining clear improvement areas and corrective measures. Theorganizations were able to quickly establish a Program Management Office (PMO) to oversee quality management initiatives. Additionally, the teamsuccessfully addressed quality gaps through an implementation roadmap and facilitated engagement with international certification bodies to initiate thecertification process.
