Our Approach

• For the IT Transformation a three-phased approach was conducted
• Phase 1:
• Assessment of the current IT organization and external benchmarking on IT trends / best practices in Telcos,
• Definition of the IT Strategy and outline of the new IT organization aligned to international standards
• Outline of the IT Governance Model :
• Phase 2:
• Detailing of the IT organization in line with international standards, benchmarks and best practices
• Definition of key IT processes aligned to international standards and best practices
• Phase 3
• Implementation support for the new IT department incl. PMO, Change Management and Training

• New IT Strategy developed incl. definition of scope of IT services for subsidiaries and IT governance model
• To-be application landscape defined and matched to (new) business processes
• Areas for IT outsourcing and degree of IT outsourcing specified
• Detailed target organizational structure for new IT organization including staff levels, job titles and job descriptions defined
• Review and re-design of core IT processes aligned to international standards like eTOM, RUP and ITIL conducted
• PMO, Change Management and Training Program with more than 100 different training / knowledge areas detailed
• IT Project prioritization and resource management methodologies invented