Infrastructure Consolidation for International Insurance Company

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Case Studies

Infrastructure Consolidation for International Insurance Company

Client Challenges

General cost reduction objective of 20% across the organization set by holding board, to be achieved within 3 yrs
Cost reduction for infrastructure operations in Europe, Asia and Americas
Distributed local infrastructure with locally driven application landscape
International insurance and asset management company with national products and business processes due to fragmented legislation in the insurance sector
Weak central governance
Need for compelling business cases to convince local boards
Start from scratch for design of service products and services processes
Weak central basis in terms of know-how and processes in central organization which was chosen as central service hub

Our Approach

Calculate bottom up and top down business case
Design and validate key initiatives based on most effective cost savings levers
Set up integration team with local and central members
Conduct extensive data gathering incl. physical inventory in all countries
Develop target scenario for future infrastructure, services and costs
Establish local legal entities within all relevant countries to take on local employees and specialists
Design and implement new organisation
Solve considerable taxation and other legal problems
Define migration projects and manage them
Set up controlling and steering process

Impact

New shared service organisation developed
Significant number of migrations conducted for each operating entity or local organisation – based on individual business cases and migration scenarios
Setup of new, state-of-the-art infrastructure in central data centre
Define and setup of central services (e-mail, directories, web services, other applications)
Cost savings of 15-20% of total infrastructure operations
Established the basis for extension of shared services to non-IT services (payroll, purchasing, claims etc.)

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