Enterprise Architecture Support for a Semi-Government E-Service Provider
BACKGROUND & OBJECTIVE
A semi-government entity sought to establish a robust Enterprise Architecture (EA) function to drive its digital transformation and service expansion. The objective was to develop an enterprise architecture reference model, define the business architecture, and create a high-level application domain map for its key product platform. Additionally, the project aimed to conduct a global benchmark on reference architectures, align business strategy with functional domain capabilities, and provide a transformation roadmap. The ultimate goal was to create a scalable, structured architecture that adhered to international standards and best practices, ensuring seamless service delivery and operational efficiency.
PROJECT APPROACH
The project began with the design and setup of the Enterprise Architecture function, establishing governance structures and operational models. A detailed strategy and scope were developed to align the architecture with business objectives. A reference model was defined, incorporating global benchmarks to ensure the architecture was competitive and aligned with leading practices. The project also involved process classification framework selection, guiding the business architecture development. The team mapped new business strategies and service portfolios to key functional and capability domain areas, defining specific domain requirements. A comprehensive implementation plan was outlined, identifying quick wins to accelerate transformation while maintaining long-term strategic alignment.
OUR METHODOLOGY
A structured Enterprise Architecture Framework was implemented, integrating industry-leading best practices. The approach included service mapping and prioritization, ensuring all current and future products were effectively aligned with functional domains. Business architecture models were developed, focusing on both current-state and target-state transformations. Architecture benchmarks were leveraged to compare and optimize the framework against global standards. Stakeholder engagement played a key role, ensuring the syndication of target business architecture and its transformation roadmap with leadership teams. Gap analysis methodologies were applied to identify deficiencies and formulate an actionable transformation roadmap, which was then validated with key stakeholders for adoption.
THE RESULTS
The project successfully established the Enterprise Architecture function, ensuring efficient management and operations. A current and future business architecture was developed, mapping all services and products to their respective functional domains. The target business architecture adhered to international EA standards and best practices, enabling scalable growth and streamlined service delivery. Key gaps and transformation roadmaps were identified and presented, providing clear action points for implementation. The project also ensured strong stakeholder alignment, with the syndication of the target architecture and roadmap across key decision-makers. This initiative laid the foundation for a sustainable digital transformation, improving the entity’s ability to innovate, scale, and optimize service offerings.
